Our refund and returns policy lasts 10 days, during which customers have the opportunity to evaluate their purchases and decide whether they are satisfied with their selections. If 10 days have passed since your order was delivered, unfortunately, we can’t offer you a full refund or exchange, as we strive to maintain a fair and efficient return process that allows us to better serve our customers in the future.
This return policy specifically applies to food items, and if you find that the taste is not satisfactory, we invite you to explain briefly what the issue is. We will be more than happy to offer a full refund in such cases, as your satisfaction is our priority, and we promise to do better moving forward. We encourage you to inspect your items promptly upon arrival and reach out to us with any concerns within the designated time frame to ensure a satisfactory resolution.
If you’ve chosen a delivery partner, remember that the problem might also be with how the food is handled. Please consider this before contacting us.
We understand that issues with refunds and returns can be stressful, so please feel free to reach out to us on WhatsApp or by phone— we’re here to help you every step of the way.